Frequently Asked Questions
• Will my clips play in PowerPoint?
• What is up with the Google Ads? You know your competition
is showing up in them don't you?
• Are your clips compatible
with Windows?
• What is your return policy?
• When I order all three clips
on a DVD-ROM can I play them on my DVD player?
• Since your clips are in the
DV format, can I play them on my DVD player?
• Why is my video clip so choppy
and slow during playback.
• Why did you name your company
shinyDV, what does the shin have to do with video?
Q: Will
my clips play in PowerPoint?
A: They can be used as a background
in PowerPoint presentations. Whether they play smoothly depends
on the processor speed of your system, how much RAM you have,
etc. If you can play a regular DV clip from a miniDV camcorder
in your presentation our clips will play smoothly as well.
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Q: What is up with the Google Ads? You know your competition
is showing up in them don't you?
A: We initially put the Google
Ads up to makes a little extra moolah, and we do make a $5-$10
per month killing off of them. Another benefit for us (and
you too) is that you have the opportunity to check out the
competition. Hopefully it will convince you what a great
price we offer for high-quality motion graphics. An extra
bonus of the Google ads is the occasional links to cool websites
like the OC insider (you can never get
enough of the O.C. and those luscious Peter Gallagher eyebrows).
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Q: Are
your clips compatible with Windows?
A: Yes. Usually Mac users order
the video clips with QuickTime compatibility and Windows
users order clips with AVI compatibility (keep in mind
that all clips are still in DV format). Some Windows users
may want to use QuickTime clips as well, be sure to check
check the requirements of your editing software.
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Q: What
is your return policy?
A: We guarantee your satisfaction.
If you are not happy with the quality of our clips drop us
an email at support@shinydv.com and we will work out a refund.
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Q: When I order all three clips on a DVD-ROM
can I play them on my DVD player?
A: No, A DVD-ROM is simply a
disk with a large amount of storage space. The CD-ROM's that
hold our individual clip collections do not have the capacity
to hold all three sets of clips, so we went with the DVD-ROM
to make life easier for you and us. Remember, don't order
the DVD-ROM if you do not have a DVD-ROM drive in your computer.
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Q: Since your clips are in
the DV format, can I play them on my DVD player?
A: No, there is a difference
between the DV and DVD formats (besides the extra "D").
Uncompressed video takes up too much room to
fit on the media that is used to play it. In order to make
the video files smaller, some information needs to be thrown
out, or compressed. Each video format has its own way of
compressing video. DV compresses it one way and DVD does
it in a completely different manner. Because of the different
compression formats, DV and DVD are not interchangeable (although
each can be recompressed into the other's format).
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Q: Why is my video clip so
choppy and slow during playback.
A: There are several reasons
for this. The most common problem is that you are playing
the video clips off the CD or DVD-ROM. Try copying the files
to the hard drive and then import them into your editing
program. Another problem may be that your computer is not
fast enough to play back the video at full resolution. Try
decreasing the size and/or resolution of your video preview.
Be sure to check your system requirements on your editing
software.
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Q: Why did you name your company
shinyDV, what does the shin have to do with video?
A: If we were naming our company
after the shin it would be spelled "shinnyDV" and
we would probably have more images of lower-legs on the website.
We call it shinyDV, because we think our motion graphics
clips tend to make your DV footage more shiny, and the Rain
Man would like that.
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